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Why Does a Blank Hyperlink Formula Display as HTML in CRM iRep?

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Question:

A hyperlink formula field (Example: HYPERLINK("/"&link_destination, link_label)) is defined on an object. When the hyperlink label is blank, the online page does not display anything. However, iRep displays HTML in the form of:

hyperlink-formula-irep.PNG

 

Answer:

As the online version runs in a web browser, the browser is able to directly interpret the hyperlink HTML. For iRep, the hyperlink HTML is parsed into a clickable link. When the link text is null and the HTML is still valid, iRep uses the full HTML as the link text.

This behavior can be resolved by adding an additional If - Then statement to not display anything when the label is blank.

Related Documentation:

N/A

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