Question:

Records are dowloaded from OpenData, modified, and a Data Change Requests (DCRs) is initiated in a customer Network instance or a CRM Org. Why are the DCR tasks not reaching the corresponding OpenData Master instance for Master Review, but are staying as Pending local approval?

Answer:

This behavior occurs in the following example when newly sent DCRs do not flow to the OpenData instance.

Example: For testing purposes, an Instance Type is set to Sandbox, instead of Normal for a Network instance. If a Network instance is in Sandbox Mode, the submitted DCRs do not go to the Master instance.

To have the Instance Type set to Normal instead of Sandbox, open a ticket with Veeva Support.

The described behavior can also be caused by a mis-configuration of the Data Source. When defining a new System under System Interfaces in Network, the Proprietary option is enabled (checked). This option allows the user to specify whether the source system contains proprietary data, which (if set) is never forwarded to Veeva OpenData as an Add or Change Request. 

Related Documentation:

Veeva Network Online Help: Add a Data Source

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