Why does a text formula field show the hyperlink as plain text?
Only simple HYPERLINK() functions work on the Call page.
Example HYPERLINK("https://google.com/", "Google") and any functions such as IF, AND, OR, etc are not supported.
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.