Overview:

Users click on Sphere of Influence (SOI) in CRM For iPad. Affiliated Accounts are displayed in gray and not orange for Accounts that have a common Territory.

Root Cause:

SOI displays all affiliations with the Account currently selected. Accounts that are a member of the user's assigned Territory display in orange. Accounts, whether affiliated or not, that are not a member of the iRep user's assigned Territory display in gray.

Solution:

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