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CRM Engage Activities are Not Showing Presentation Details on the Account Timeline

  • Updated

Overview:

Engage activities are not showing the presentation details on the Account Timeline.

  • The presentation details are displaying as: Viewed {0} in {1} presentation.

Root Cause:

The format of the Timeline activity is controlled by the Veeva Message: ENGAGE_SLIDE_PRESENTATION_VIEWED_NOTIFICATION

Default Text = Viewed {0} in {1} presentation.

  • {0} = Multichannel_Activity_Line_vod.Multichannel_Content_Asset_vod
  • {1} = Multichannel_Activity_Line_vod.Multichannel_Content_vod

The cause of this problem can be due to the following:

  • Multichannel_Content_Asset_vod or Multichannel_Content_vod values are not populated on the Multichannel_Activity_Line_vod record.
  • The Multichannel_Content_Asset_vod and Multichannel_Content_vod records associated are not available on the device.

Solution:

Enable VMobile Object Configurations (VMOCs) for Multichannel_Content_Asset_vod and Multichannel_Content_vod.

Expected presentation details display as shown below:

ipad_account_timeline_engage.png

Related Documentation:

CRM Help Documentation: Configuring Multichannel for the Account Timeline.

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