Overview:

Engage activities are not showing the presentation details on the Account Timeline.

• The presentation details are displaying as: Viewed {0} in {1} presentation.

Root Cause:

The format of the Timeline activity is controlled by the Veeva Message: ENGAGE_SLIDE_PRESENTATION_VIEWED_NOTIFICATION

Default Text = Viewed {0} in {1} presentation.

• {0} = Multichannel_Activity_Line_vod.Multichannel_Content_Asset_vod
• {1} = Multichannel_Activity_Line_vod.Multichannel_Content_vod

The cause of this problem can be due to the following:

• Multichannel_Content_Asset_vod or Multichannel_Content_vod values are not populated on the Multichannel_Activity_Line_vod record.
• The Multichannel_Content_Asset_vod and Multichannel_Content_vod records associated are not available on the device.

Solution:

Enable VMobile Object Configurations (VMOCs) for Multichannel_Content_Asset_vod and Multichannel_Content_vod.

Expected presentation details display as shown below:

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Related Documentation:

CRM Help Documentation: Configuring Multichannel for the Account Timeline.

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