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Why the Schedule a Call Button Does Not Appear on My Account Page in CRM Online?

  • Updated

Question:

Why does the Schedule a Call button not appear on the My Account page in CRM Online?

Answer:

The Schedule a Call button appears on My Account page only if:

  • The user has access to the My Schedule tab in the user profile
  • The My Schedule tab is displayed by default to the user
  • The translation of the Veeva Message My Calls and My Schedule tab are the same

 To check the Veeva Message translation, follow the steps below: 

  1. Open the Veeva Message Tab.
  2. Search for My Calls.
  3. Enable the translation for the language in question.

To Check the My Schedule Web Tab translation, follow the steps below:

  1. In Setup, navigate to Translation Workbench --> Translate.
  2. Select the language in question.
  3. Select the Web Tab as the setup component in the filtering criteria.
  4. Check the translation for the language in question.

Clear Veeva cache after the change is made. 

Related Documentation:

CRM Documentation: Scheduling a Call in My Accounts

 

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