Question:

Why are CRM Medical Events not displaying in My Schedule Online and Offline?

Answer:

Steps to enable this feature both online and offline:

1. Set the Veeva Setting ENABLE_SCHEDULE_MEDICAL_EVENT to true.
2. Change the Org Wide Default for Medical_Event_vod from Private to Public Read/Write.

Steps to enable this online:

1. Grant Read Field Level Security (FLS) to the Medical_Event.Event_type_vod__c field.
2. Grant Read FLS to the Event_Attendee.Contact_vod__c field.

These two fields require Read FLS for Medical Events to display in My Schedule Online. Before querying in Online, there is a check to see if the user has access to these two fields.  iRep does not do this.

To enable this offline, ensure a VMobile Object Configuration (VMOC) record exists for the Medical_Event_vod object.

A VMOC is required for the Medical_Event_vod object if the desired result is for Medical Event records to display in My Schedule in iRep.

Other items to verify: Ensure the Active Workflow Rule Limit for the Medical_Event_vod object is not exceeded.

Related Documentation:

CRM Help Documentation: Configuring Medical Event Display

Thank you