Why are CRM Medical Events not displaying in My Schedule Online and Offline?
Steps to enable this feature both online and offline:
- Set the Veeva Setting ENABLE_SCHEDULE_MEDICAL_EVENT to true.
- Change the Org Wide Default for Medical_Event_vod from Private to Public Read/Write.
Steps to enable this online:
- Grant Read Field Level Security (FLS) to the Medical_Event.Event_type_vod__c field.
- Grant Read FLS to the Event_Attendee.Contact_vod__c field.
These two fields require Read FLS for Medical Events to display in My Schedule Online. Before querying in Online, there is a check to see if the user has access to these two fields. iRep does not do this.
To enable this offline, ensure a VMobile Object Configuration (VMOC) record exists for the Medical_Event_vod object.
A VMOC is required for the Medical_Event_vod object if the desired result is for Medical Event records to display in My Schedule in iRep.
Other items to verify: Ensure the Active Workflow Rule Limit for the Medical_Event_vod object is not exceeded.
CRM Help Documentation: Configuring Medical Event Display