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Error: Connection error null - When Uploading CLM Content Using FTP into CRM

  • Updated

Overview:

After the Control file (CTL) is processed on the Veeva FTP server, Content Admin receives an email notification:

Subject: Failed to create keyMessage: KeymessageName.zip
Message: Failed to create keyMessage: KeymessageName.zip for: connection error null

Root Cause:

This problem may occur in Orgs where the Unique attribute is removed from the Media_File_Name_vod field on the Key Message object. This is a usual setup in Orgs where Vault Integration is also used.

Solution:

There are two solutions for the problem:

  1. Reinstate the Unique attribute on the Media_File_Name_vod field if Vault Integration is not used.
  2. Grant View All Data Administration permission for the profile of the Content Admin user for the Key Message object.

Related Documentation:

CRM Help Documentation: Creating CLM Content

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