Overview:

A Vault user is unable to reclassify a document even though the user is in a role with Reclassify permission.

Root Cause:

In this example, the user does not have Create Document or Create Binder access on Document Types. There are three restrictions on Reclassify:

• Vault users cannot reclassify a document when it has an active workflow. To do this, the workflow needs to be canceled first. 
• Vault users cannot reclassify a document while it is checked out.
• Vault users must have Create Document or Create Binder access on the selected new Document Type. These permissions are controlled through Document Type configuration.
• Vault users cannot reclassify a Multichannel presentation.
• To reclassify, Vault users must be in a role with the Reclassify permission. 

Solution:

1. Go to Admin --> Configurations --> Document Types--> [Document Type].
2. Click the Edit Details button.
3. Select the Security tab.
4. Select the expected user for Create Document Permission or Create Binder Permission.
5. Click Save.

Thank you