Overview:
A user clicks on the Home Tab in Align and it appears empty. Process Tasks are not displayed.
Root Cause:
The values in the Task Status and Entity Message fields do not match in one or more Process Tasks records. The Task Status value is Discarded but the Entity Message value is Committed. It occurs if a new preview is started while the first one is still running.
Solution:
- Extract the Process Tasks using Vault Loader. Search for tasks that have the value Discarded in the Task Status field and Committed in the Entity Message field.
- Change the value in the Entity Message field to:
{"discarded_by":"user ID of the user who started the process","discarded_date":"last modified date of the record","territory_and_children":true}
or
{"discarded_by":"user ID of the user who started the process","discarded_date":"last modified date of the record","territory_and_children":false} depending on the type of the process.
Related Documentation:
Align Help Documentation: Account Rule Processing
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