A user receives incorrect results when running a report in Vault.
The time difference between the affected user's time zone and Pacific Standard Time (PST) causes the affected user to see different results than a user in the PST time zone who runs the same report.
This is working as designed.
A document is saved in California at 10:30 pm PST on 3/20/2017. A user in New York, the document is saved at 1:30 am EST on 3/21/2017 and it is stored in the system as 5:30 am GMT on 3/21/2017. When a user in a different time zone views the Created Date in Vault, the user sees the GMT date converted to the user's local time zone.
If a user in California decides to create a filter that returns documents returned on 3/20/2017, the document in question is not returned because the document is actually created on 3/21/2017.
The best way for a user to receive consistent results on an affected report is to update the User Profile to the preferred time zone.
- Vault Reporting Documentation: Viewing Reports
- Vault Localization Documentation: Vault Time Zone