Question:
Two users have the same profile, but a different Territory. When they view the same Account, why can one user (A) edit the Account information while the other user (B) cannot?
Answer:
The reason is that user (B) can only view the Accounts assigned to the Territory. But, user (A) can view and edit Accounts assigned to the Territory.
Navigate to: Setup --> Administration Setup --> Manage Territories --> Territory Settings.
This can be confirmed from the Territory Settings:
Related Documentation:
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