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Error: You do not have permission to access this item - When a User Opens a Data Change Request in Veeva Network

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 Question:

A user is trying to access a Data Change Request (DCR) task, which is visible in the Inbox. Upon clicking on it, a lock icon and the following error displays: You do not have permission to access this item.

Why is this behavior occurring, as though the user has all the necessary Inbox Task Groups and Data Visibility Profiles(DVPs) assigned? 

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Answer:

This behavior is working as designed. If Network displays the above error in the Inbox, it means it matches the user's Inbox filter but the user does not have a permission to view it. When inspecting the entity, the user has to verify whether it is flagged as Opted-Out and if the corresponding Data Visibility Profile allows viewing Opted-Out data.

To be able to view Opted-Out records and relevant tasks, a profile that has visibility to Opted-Out data (Opt-out visibility checkbox) needs to be created and the task displays properly.

Related Documentation:

Veeva Network Online Help: Working with data visibility profiles

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