Skip to main content
hamburger menu Created with Sketch.
Veeva Support US Holiday: Jan 16th - Limited staff, please plan accordingly

Search the Knowledge Base

Error: You do not have permission to access this item - When a User Opens a Data Change Request in Veeva Network

  • Updated

 Question:

A user is trying to access a Data Change Request (DCR) task, which is visible in the Inbox. Upon clicking on it, a lock icon and the following error displays: You do not have permission to access this item.

Why is this behavior occurring, as though the user has all the necessary Inbox Task Groups and Data Visibility Profiles(DVPs) assigned? 

SD0004545973_image001.png

SD0004545973_image002.png

 

Answer:

This behavior is working as designed. If Network displays the above error in the Inbox, it means it matches the user's Inbox filter but the user does not have a permission to view it. When inspecting the entity, the user has to verify whether it is flagged as Opted-Out and if the corresponding Data Visibility Profile allows viewing Opted-Out data.

To be able to view Opted-Out records and relevant tasks, a profile that has visibility to Opted-Out data (Opt-out visibility checkbox) needs to be created and the task displays properly.

Related Documentation:

Veeva Network Online Help: Working with data visibility profiles

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Powered by Zendesk