A customer creates a Call and drops Samples. A Product with a custom Product Type picklist value is displayed in the Promotional Items section of the Call. This Product has a Detail type Parent Product and is assigned to the User through My Setup.
This is expected behavior. A Products with a custom Product Type picklist value is added as Promotional Item in the Sample section of the Call by default.
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.