Question:

When a user creates a new account from the Offline device using the Parent Account Wizard (PAW), a new address is created by selecting the parent Account Address. A newly created Address cannot be selected as a Business Reply Card (BRC) Sample's ship Address before finishing the sync with CRM online. Why is that?

Answer:

The reason is that the License Valid to Sample formula field on the newly created Address defaults to false prior to syncing. A sync is required to obtain the License Valid to Sample formula result so that the address can be selected as a sample ship Address.

Related Documentation:

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