Skip to main content
hamburger menu Created with Sketch.
Veeva Support US Holiday: Jan 16th - Limited staff, please plan accordingly

Search the Knowledge Base

Why CRM Multichannel Activity Record Display Order Changes When Refreshing the Browser?

  • Updated

Question:

Why does the display order of Multichannel Activity records on the Account Timeline page change when refreshing the browser?

Answer:

The Multichannel Activity records displaying on the Account Timeline page are sorted by Start_DateTime_vod_c in Descending order. If the Multichannel Activity records have the same Start_DateTime_vod_c value, the order is variable.

Currently, this is working as designed.

article_png.png

Related Documentation:

CRM Help Documentation: Multichannel Activities on the Account Timeline

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Powered by Zendesk