Overview:
A customer configured Product Thumbnails and uploaded the file Online but the image is not visible Offline when clicking on the Order Line Product.
Root Cause:
In Offline, the Thumbnail is shown by the Product_Thumbnail_vod field. The user has Field Level Security (FLS) on Product_Thumbnail_vod__c, the field is exposed on the Product Catalog page layout, and a picture is loaded. A thumbnail of the picture is displayed in the Order Management Product Search screen and Product sub-tab.
Solution:
There are two ways to achieve this:
- Add FLS on the Product_Thumbnail_vod field in the Product Catalog Object:
- Navigate to: Setup --> Objects --> Product Catalog --> Custom Fields & Relationships.
- Add FLS on the Product_Thumbnail_vod__c field.
- Clear Veeva Cache using the Clear Veeva Cache tab.
- Add the Product_Thumbnail_vod field to the Page Layout.
- Navigate to: Setup --> Objects --> Product Catalog --> Edit Page Layouts.
- Expose the field on the Product Page Layout.
Related Documentation:
CRM Help Documentation: Product Thumbnails
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