Overview:

Vault users cannot see the Version History section in a document when multiple versions exist.

Root Cause:

The user role has View Document permission on only one version of the document. In this example, the document has two versions each in different states. The state of document version 1.0 is Approved and the state of document version 1.1 is Draft. The user with the Viewer role has the View Document permission only on the Approved state. This means that the user is unable to see the Version History.
         

 

Solution:

An admin is required to provide View Document permission to the user on other states. In this example:

1. Navigate to: Admin --> Configuration --> Document Lifecycles --> [Lifecycle] --> States --> Draft --> Security Settings.
2. Click the Edit button.  Each role and permission intersect with a cell that can be enabled (has a checkmark) or disabled (blank).  
3. Select the View Document checkbox for the Viewer role.
4. Click the Save button.

 

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Related Documentation:

Vault Help Documentation: Defining Document Role Permissions (Security Settings)