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Error: Template Name was sent to 0 of 1 recipients - After Sending the Email Template in CRM

  • Updated

Overview:

After sending an email template in CRM,  the email cannot be sent due to an error: XXX was sent to 0 of 1 recipients.

Root Cause:

This problem may occur because the email address in the From Address field of the Vault email template is not valid or there is space (or any other invalid character) in the email address.

Solution:

Follow the steps below to resolve this problem:

  1. Open the email template in Vault.
  2. Click the Edit button and find the Email Properties section.
  3. Set a valid email address or add the {{userEmailAddress}} token to the From Address field.

                                           Valid_email_address.PNG

    Note: if both the Email Domain field in the above screenshot and the Approved Email Domain field in CRM --> Setup --> Custom Setting --> Approved Email Settings are blank, the system attempts to send the email using the sender's email address domain.
  4. Click the Save button to save the change.
  5. Click the Incremental Refresh button in CRM Approved Email Administration Page to sync the modified email template from Vault to CRM. 

                 AE_admin.PNG

  6. Send the email template again.

A few other possible causes of this error are:

  • The Subject field is empty or the user does not have FLS to the token mentioned it.

  • A production email domain (veeva.com, mail.verteobiopharma.com) is used with the QA or Development Multi-channel (MC) Server (qamac.vod309.com) or the QA or Development email domain (veeva.mailgun.org) is used with a production MC server (mc1.vod309.com).

  • The incorrect setting in the email domain. There is a typing mistake in the Approved Email Domain field in the Approved Email Settings.

  • The user could be missing the Sent Email record type of the Entry Point being used. For example: If the user is creating the email from the Account page, they would need the Account_vod record type.

Notes

The email address created with the custom formula field suggested on the sending domain Help page may have a space in the email address, this also causes this error, the user needs to remove the space (or any other invalid character) to resolve this error.

Related Documentation:

CRM Help Documentation: Configuring Subdomains

 

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