Overview:
After sending an email template in CRM, the email cannot be sent due to an error: XXX was sent to 0 of 1 recipients.
Root Cause:
This problem may occur because the email address in the From Address field of the Vault email template is not valid.
Solution:
Follow the steps below to resolve this problem:
- Open the email template in Vault.
- Click the Edit button and find the Email Properties section.
- Set a valid email address or add the {{userEmailAddress}} token to the From Address field.
Note: if both the Email Domain field in the above screenshot and the Approved Email Domain field in CRM --> Setup --> Custom Setting --> Approved Email Settings are blank, the system attempts to send the email using the sender's email address domain. - Click the Save button to save the change.
- Click the Incremental Refresh button in CRM Approved Email Administration Page to sync the modified email template from Vault to CRM.
- Send the email template again.
A few other possible causes of this error are:
-
The Subject field is empty or the user does not have FLS to the token mentioned it.
-
A production email domain (veeva.com, mail.verteobiopharma.com) is used with the QA or Development Multi-channel (MC) Server (qamac.vod309.com) or the QA or Development email domain (veeva.mailgun.org) is used with a production MC server (mc1.vod309.com).
-
The incorrect setting in the email domain. There is a typing mistake in the Approved Email Domain field in the Approved Email Settings.
- The user could be missing the Sent Email record type of the Entry Point being used. For example: If the user is creating the email from the Account page, they would need the Account_vod record type.
Related Documentation:
N/A
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