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Error: You are attempting to synchronize greater than xxxxx accounts - When Synchronizing CRM iRep or Windows

  • Updated

Overview:

When a user attempts to synchronize iRep or Windows, an error occurs in the Activity Log: You are attempting to synchronize greater than xxxxx accounts.  In addition, it stops the synchronizing process.

Root Cause:

The number of Accounts being downloaded to iRep or Windows is more than the defined number of Max Accounts iPad or MAX_ACCOUNTS in Veeva Settings.

Solution:

The VMobile Object Configuration (VMOC) object controls which objects and records are synced to Offline platforms. To resolve this issue, reduce the downloading records by optimizing VMOC.  

Or, to adjust the max number of Accounts which can be synced down to the iPad, use the Max Accounts iPad Veeva Setting. If no value is set, the default number of 15,000 Accounts is synced.

To adjust the max number of Accounts which can be synced to Windows 8 and 10 devices, set the MAX_ACCOUNTS Veeva Setting to the maximum number of Accounts to be synced to the device. If no value is set, the default number of 50,000 accounts is synced.

  1. Navigate to: Setup --> Develop --> Custom Settings --> Veeva Settings --> Max Accounts iPad or MAX_ACCOUNTS.
  2. Increase the defined number of Max Accounts iPad or MAX_ACCOUNTS in Veeva Settings.

Related Documentation:

CRM Help Documentation: Using VMobile Object Configurations

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