A Rep User performs a full sync on the Windows device but the Veeva CRM version update is not prompted.
The File Association of .veeva to VeevaWinInstaller is corrupted or removed by a bug in the Windows Upgrade process.
To fix the issue, use the following steps:
- Uninstall VeevaWinInstaller on the Windows device.
- Reinstall the Veeva CRM Windows app from the Online environment.
- Be sure that the default file type for .veeva format is set to the ClickOnce Application, it can be checked by navigating to: Setting --> default apps by file type --> .veeva
CRM Help Documentation: Windows Mobile Device Setup