Question:

When recording a Call against the same Account, why do different Record Types appear on the Call Page with different user languages?

Example: 

When the user language is English, six Record Types show on the Call Page.

But when the user language is Japanese, only three Record Types show on Call Page.

Answer:

The setting of the Veeva Message ALLOWED_CALL_RECORD_TYPES for different languages is different.

ALLOWED_CALL_RECORD_TYPES limits the account Record Types to specific Call Record Types on the Call report.

In this case, the Veeva Message ALLOWED_CALL_RECORD_TYPES for Japanese is activated. Call Record Types set in the Veeva Message can be selected on the Call page.

The Veeva Message for English is not activated. So, these Record Types, given permission on the user profile, can be selected on the Call page.

Related Documentation:

CRM documentation: Restricting Calls and Products