A .ppt document is uploaded to Vault. This document is referenced in an Approved Email. However, when the link is clicked, a .pdf file is being downloaded instead of a .ppt file. Why is a .pdf file being downloaded instead of the source file?
The option Ability to Download Source in Approved Viewer needs to be configured for this to work. If this setting is not enabled in Vault, a ticket needs to be opened with Vault Support.
If Vault configuration allows this, an External Viewer section in the field panel of the Doc Info page for documents may be attached to emails. From here, the following fields are seen:
- Allow PDF Download: This multi-select object picklist references the Website object. To allow viewable rendition downloads from the Approved Email external viewer, select Approved Email.
- Allow Source Download: This multi-select object picklist references the Website object. To allow source file downloads from the Approved Email external viewer, select Approved Email.
If downloading is allowed, recipients see a Download menu in the viewer when the linked document is opened. Note that downloading is not allowed for video files, regardless of the document settings.
Vault Help Documentation: Document Download & Fit Options
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