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Users Cannot Capture Photo or Add From Photo Library From Attachments in CRM Offline

  • Updated

Overview:

Users cannot Capture Photo or Add from Photo Library from Attachments in CRM Offline.  The + symbol is missing from the Attachment related list section.

Root Cause:

The Photo Quality is set to 0 for the profile Veeva Setting. The Default value 0 is disabled.

Solution:

Configure the PHOTO-QUALITY_vod Veeva Setting to one of the following:

  • A value of 1 enables the feature with low-quality images
  • A value of 2 enables the feature in medium-quality images
  • A value of 3 enables the feature in high-quality

To configure the Veeva Setting:

  1. Navigate to: Setup --> Build --> Develop --> Custom Settings --> Veeva Settings.
  2. Set the Photo Quality Veeva Setting.
  3. Clear Veeva cache.
  4. Sync iRep again.

Related Documentation:

CRM Help Documentation: Capture and Attach Photos for Inventory Management

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