Overview:
The Payer Name in Analytics Reports does not match the name of the Account record.
Root Cause:
The Payer Name in the Analytics Reports is based on Account Name for the payer Account where Account.Payer_Id_vod = the Payer_Id_vod field in the data file for some reports. It also can be populated from the Payer_Plan_vod__c field in the data file.
Solution:
Since the reports generate the Payer Name from two different sources, always keep the Account Name and the Payer_Plan_vod__c field in the Payer Data File in sync.
Related Documentation:
CRM Help Documentation: Fixed Reports Functionality
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