The User uploads a PDF file containing links. Some links are not working. The links work when accessing them in the source document. When the link detail is checked, the link URL includes parentheses characters: ( and ).
This issue is caused by a link which includes parentheses: ( and ). The Vault rendering server is not able to recognize the link with these special characters when creating a PDF viewable rendition.
- Check the link for parentheses symbols in the PDF source document.
- Replace the parentheses ( and ) in the link URL to %28 and %29, respectively.
- Save the changes.
- Upload the PDF source document and regenerate the viewable rendition again.
Example: A link appears as: http://abc.com/3378/Pdf(Advert)V39.1_28Jul2016_EL.PDF
Modify it to: http://abc.com/3378/Pdf%28Advert%29V39.1_28Jul2016_EL.PDF
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.