Question:

In Network, how to Troubleshoot an Inbox Error: DCR Job was unable to apply changes?

Answer:

To troubleshoot the error, do the following:

1. Log into Network with an Admin user.
2. Navigate to the Task where the error is noticed.
3. Scroll to the bottom and expand the Comments section.
4. Notice that a message appears which refers to the job number in parenthesis. Take note of this number as it is needed for later.
5. Navigate to the Inbox.
6. Click the  in the top-right corner.
7. Select Task Audit History.
8. Input the Task ID (DCR ID) in the Task ID text box on the left-hand side.
9. Click the Select Time Period drop-down and select a timeframe which encompasses the DCR.
10. Click .
11. A list of information is displayed which lays out every process executed for this task. Look under the Related Items column for the job ID noted in step 4 and click on the link. The Job Details page is populated. (Note - If the job number is not a hyperlink, the User does not have Admin privileges.
12. Scroll to the bottom of the page to the Job Error Log section. An error, which has a message with insight into why the DCR failed, is logged. The error needs to be resolved in order to process the DCR successfully.

Related Documentation:

KB Article:  How to Resolve a Duplicate Custom Key in Network?

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