Overview:
The Vault WHERE Clause is a filtering mechanism that enables CRM to subscribe certain Presentations from Vault in the CRM CLM Administration Tab.
In this case, the country__v = 'Japan' WHERE Clause does not work.
Root Cause:
The Country name in Vault Where Clause cannot use the value of the Country Name field. Instead, it should use the value of the Country ID field as below.
Solution:
- Navigate to: Admin --> Business Admin --> Countries to find the Japan Country record.
- Change the Vault WHERE Clause from country__v = 'Japan' to country__v = 'japan'.
- Click the Force Full Refresh button in the CLM Administration Tab to Subscribe to the presentations.
Related Documentation:
CRM help Documentation: Integrating CRM and Vault for CLM