Overview:

The picklist values on certain objects do not sort in Alphabetical order properly in CRM for iPad.

Examples:

• The Reason picklist field on the Time Off Territory object
• The Event Type picklist field on the Event object

Root Cause:

This is because the picklist values are not ordered in Online. It just displays the order that is configured in Online.

Solution:

If the user wants the picklist values to be ordered, the user could make changes using the following steps:

1. Navigate to: Setup --> Object.
2. Click on the particular object.
3. Select the picklist field.
4. Click the Reorder button on the Values section.
5. Use the Arrow fields to rearrange the listing.
6. Click on the Save button.

Note: The user can always sort the values Alphabetically by enabling the box shown below.

Thank you