Overview:
When running a Sync from the CLM Administration Console, the process fails with error Internal Server Error: java.lang.NullPointerException.
Root Cause:
The process is looking for the Multichannel Settings which do not exist.
Solution:
Navigate to: Setup --> Develop --> Custom Settings --> Manage next to Multichannel Settings --> Add a New record.
Related Documentation:
CRM Help Documentation: MC Settings
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