Question:

After deleting documents in My Cart, why does the number of documents in the Cart icon not reflect the change?

Answer:

This is expected behavior in Vault for two reasons:  

• It increases performance in Vault, so it does not have to update records as often.
• It also informs the user that there were documents removed from Vault that were in the Cart if that user is not the one to delete the documents.

Related Documentation:

Vault Help Documentation: Using Cart

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Thank you