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Error:
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Solution Article (link):
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| Field & Parameter Limitations |
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Exceed maximum number of characters
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CRM Field & Parameter Limitations
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| Account Management |
|
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SOQL statements cannot exceed 20,000 characters. Remove columns and/or criteria from view to reduce statement size
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Error occurs when Opening Account View in CRM Online |
|
Error: Invalid Data.
Review all error messages below to correct your data.
Apex trigger VOD_ACCOUNT_TEAM_MEMBER_AFTER_INSERT_UPDATE caused an unexpected exception, contact your administrator:...
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A user receives the following error when the Account Team Member record is saved |
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VOD_CALL_OBJECTIVE_AFTER_INSERT_UPDATE: execution of AfterInsert caused by: System.DmlException: Insert failed. First exception on row 0; first error: INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST, Row Cause: bad value for restricted picklist field: Veeva_Account_Plan_Sharing_vod__c: [RowCause] Trigger.VOD_CALL_OBJECTIVE_AFTER_INSERT_UPDATE: line 45, column 1
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Error occurs when User Creates Call Objective in Veeva CRM |
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%{PROPERTY}@ is a required value., (null), (null)
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%{PROPERTY}@ is a required value., (null), (null) - When Adding an Affiliation to a CRM Account Sphere of Influence |
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1 Call Objective/s failed to create. User does not have permission to update or create records for object 'Call Objective'
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Error occurs when taking action on a Suggestion with the Call_Objective_vod record type |
|
An embedded page at vs30.vod309.com says: error!
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An embedded page at vs30.vod309.com says: error! - When Adding Detail Groups in Ratings and Evaluations Section of Account |
|
"Error!" When Saving Ratings and Evaluations From the Account Page in CRM Online.
"Insufficient Access Rights on object" When trying to update a rating and evaluation.
|
The user does not have access to Edit the Account. |
| "Attempt to de-reference a null object" When Clicking on CRM View User Territory Button |
In order to use the View User Territory button, the user needs access to the User object. |
| Field cannot be found. Check permissions and custom setting |
Error occurs when exporting Account Plan information to PowerPoint |
| "Fields [Name]. Status code [INVALID_FIELD_FOR_INSERT_UPDATE]" When Dataloading the Name Field for CRM Person Account Records |
When loading Person Account records, only the FirstName and LastName fields are mapped. The Name field is automatically populated by Salesforce as a concatenation of the FirstName and LastName fields. |
| "Illegal Assignment from String to Boolean" When Creating an Account in CRM |
The org is not on the most recent Veeva Version. The Apex Classes and Triggers used for account creation are outdated. |
| "Insufficient Privileges" When Clicking the New Parent Button in Online CRM |
New Child Account page is a Veeva page. The user does not have access to the page. |
| Insufficient Privileges |
Error occurs when viewing a child account from the related list on account page in Online CRM |
| No Account returned for ID: [Account ID] |
Error occurs when a user tries to edit an Account and clicks on the Edit button |
| No page found |
Error occurs when Clicking on Custom Reports on Account Page in Offline CRM |
| No page found |
no page found - When Clicking on The Account Plan in CRM iRep |
| Product_Metrics_vod__c: bad field names on insert/update call: Detail_Group_vod__c |
Error occurs when Editing Metrics in Ratings And Evaluation in CRM Online |
| "Query failed" When Opening the KOL HTML Summary Profile in CRM |
The user is missing Object access or the VMobile Object Configuration (VMOC) is not active for at least one of the Objects listed in the guide. |
| "Too many Accounts. Please select another Territory" When Selecting Territory from My Account View in Online CRM |
The DISABLE_RM_QUERY Veeva Setting is enabled. |
| "Unable to access page" When Editing List View Columns in CRM Online |
The user it trying to modify a hard-coded list view which is called All. The list view cannot be modified. |
| Unable to access this feature. Your account does not have all the required permissions. |
Error occurs when Accessing My Accounts Tab in CRM |
| Unable to display distances. Cannot plot addresses for... |
Unable to display distances. Cannot plot addresses for - When Viewing Apple Map in CRM |
| Unknown Record Type Null. Please Check Your Permissions. |
Error occurs upon Save or Edit of an Account on CRM Platform Online |
| Addresses |
|
| "Address cannot be updated" When Updating the Address Name in CRM |
The address is locked and the user is not a System Administrator. |
| JavaScript is a security vulnerability |
Error occurs when Clicking The Map Link On Account Page in CRM Online |
| "Required fields are missing: [Account_vod__c]" When Trying to Create Address Records in CRM iRep |
A user needs Read and Edit rights to the Entity_Reference_vod__c field on the Account object. In offline platforms, this field serves as a placeholder for the Account_vod__c lookup field. |
| Analytics |
|
| Invalid utf8 character string |
Invalid utf8 character string - When Loading Data Files in CRM Analytics |
| "There is no data for the selected filters" In CRM Market Sales Analysis Report |
Analytics data file needs to be reprocessed by clicking the Reprocess link on the Analytics Admin page for the file. Or, re-load the file to the Analytics FTP and process it again. |
| There was a problem establishing a connection to the database |
There was a problem establishing a connection to the database - When Running a Report from VInsights Tab in CRM |
| Approved Email |
|
| All outbound emails will be sent to {test email}, and will not be sent to the Account email addresses" in CRM |
Error occurs when Sending a CRM Approved Email |
| "An error happened while querying Vault. Email will be processed again when the Scheduler job runs next time" When sending an Approved Email |
The user in the Vault Login Credential Management section of the Approved Email Administrator tab is not an Admin or Owner in the Vault to which the Org is connected. The error occurs because CRM is unable to communicate with Vault while attempting to send the email. |
| "Template Name was sent to 0 of 1 recipients" After sending the Email Template in CRM |
This problem occurs because the email address in the From Address field of the Vault email template is not valid. |
| "At least one document included is not in approved state" When Sending an Approved Email in CRM |
The Email Template is expired in Vault, but the local client (or the Approved Email sync from the Approved Email Administration Tab) is not synced. |
| "Failed to connect to Vault for validation" When Approved Emails are Not Sent in CRM |
The error may occur due to incorrect Vault access or a missing Security Policy from the Vault Integration User. Emails are not sent. |
| "Invalid Consent" When Sending Approved Email in CRM iRep |
The opt out record which is created in the last bounced email is not downloaded to the iRep |
| "Record Type ID: this ID value isn't valid for the user" When Synchronizing CRM Approved Email Templates |
An Approved Email integration user has no access to Record Type xxxxxxxxxxxxxxxxxx (Record Type ID) for related objects. |
| "There are no Consent_Type_vod records applicable for this Account. Please review your Consent Capture setup" - When sending an Approved Email |
Set the Approved Email Consent Mode option to 0 to resolve this problem.
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| "User does not have permission to update or create records for object 'Sent Email'" When Sending Approved Email from Suggestions |
The user does not have Edit permission on the Suggestions object. |
| Failed to Authenticate USER_LOCKED_OUT |
Failed to Authenticate USER_LOCKED_OUT - Occurs During CRM Approved Email Sync |
| FAILURE error type: INVALID_DATA cause: Unknown field 'tag__v' in 'field list' |
FAILURE error type: INVALID_DATA cause: Unknown field 'tag__v' in 'field list' - in CRM Approved Email Sync Failure |
| Foreign key external ID: xxxxx::xx not found for field VExternal_Id_vod__c in entity Product_vod__c |
Error occurs when Refreshing in Approved Email Administration Page in CRM Online |
| INVALID_FIELD_FOR_INSERT_UPDATE: Question_Response_vod__c: bad field names on insert/update call: Decimal_vod__c |
INVALID_FIELD_FOR_INSERT_UPDATE: Question_Response_vod__c: bad field names on insert/update call: Decimal_vod__c - When Submitting an Approved Email Survey in CRM Online |
| Link is not accessible |
Error occurs when Opening Links from the Preview Mode in CRM |
| parsererror SyntaxError |
parsererror SyntaxError - When Sending Approved Email in Online CRM |
| This site can't be reached. |
Error occurs when Trying to Access a Survey From a CRM Approved Email |
| Template Name was sent to 0 of 1 recipients |
Template Name was sent to 0 of 1 recipients - After Sending the Email Template in CRM |
| Call Reporting |
|
| MalformedQueryFault |
MalformedQueryFault - When Opening a Call in CRM |
| "Unable to Load Page" When Recording a Call Online in CRM |
The user is missing Field Level Security (FLS) access to fields that are necessary for Call reporting. |
| Action not allowed. You may not perform that action against this type of object. |
Error occurs when Clicking New Button in CRM Call Key Message Tab |
| "Account name does not require a signature" When Using Unique Activities in CRM |
The User is trying to swap to an account that was already selected as an attendee on the call. |
| "Entity is deleted" When Syncing Calls After an Account Merge in CRM |
The user profile does not have Read access to the Account Merge History Object. |
| No matches found. |
Error occurs when Opening Calls From My Schedule on CRM Online |
| "This account has not been validated" When Clicking on Record a Call Button in CRM |
The picklist value of the Do Not Call? field is set to Yes_vod on the account. |
| "User doesn't have permission to update or create records for object call" When Trying to Schedule a Call in CRM iRep |
The Enable New iPad Calendar Veeva Setting is not selected, which is used in the schedule. |
| "You may not submit a call past DD/MM/YYYY for calls placed in MM" When trying to submit a call in CRM |
One possible cause of this error is that the user is using a Hijri Calendar, which is not supported by Veeva CRM. |
| "You may not update a submitted call or any supporting data" When Updating Call Discussion Records Tied to a Submitted Call in CRM Online |
The error occurs because there is a Roll-Up Summary type custom field on the Call object and its Summarized Object is Call Discussion.
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| {n} Call Objective failed to create successfully - When Taking Action from Suggestion in CRM iRep |
{n} Call Objective failed to create successfully - When Taking Action from Suggestion in CRM iRep
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| System.StringException Caused by Trigger VOD_CALL2_AFTER_INSERT_TRIGGER |
System.StringException Caused by Trigger VOD_CALL2_AFTER_INSERT_TRIGGER - During Veeva CRM Sync
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| The {0} real time values may not update correctly due to errors in the configuration. |
Error occurs when Selecting A Cycle Plan View in CRM iRep |
| "{n} Call Objective failed to create successfully" When Taking Action from Suggestion in CRM iRep |
The error occurs because the value of the Call Objective CLM ID on Suggestion does not match the value of Presentation ID on the CLM Presentation. |
| "Cannot Recursively Update Itself" When Mass Deleting Calls in CRM |
The user has both Parent Call Ids and Child Call Ids in the delete file at the same time. |
| "[MalformedQueryFault [ApiQueryFault [ApiFault exceptionCode='MALFORMED_QUERY' exceptionMessage='SOQL statements cannot query more than 35 different parent types.' ] row='-1' column='-1' ] ]" When opening a call in CRM |
The error message is generated by Salesforce. It is related to the amount of Lookup Fields on the Call Object. When a record is displayed on the Call Report page, the query in the background selects all fields and as a standard Salesforce governor limit a query cannot include more than 25 lookups. |
| Call Sampling |
|
| "<Account Name> does not have a valid license to receive samples" When Sending Business Reply Card (BRC) Samples for CRM Call Sampling |
This is expected behavior. The Ship To Business Location feature does not disregard licensing validation. The Account that is signing for the Samples must have a valid license in the same state as the Business Account. |
| The selected business address does not have a TDDD #. |
Error occurs when Capturing a Signature in CRM |
| "Duplicate Recipient error" When submitting a call with Samples in CRM iRep |
The Duplicate Recipient error means the user attempted to add duplicate promo items with the same recipient. |
| "Required fields missing: Lot_vod_c" When Loading CRM Historical Call Data |
Sample Transaction records are attempting to be created via triggers. Sample transactions are not necessary for historical data. |
| Required Fields Missing (lot_vod__c) When Syncing iRep |
Before the user could submit the call, the lot name changed. When the user submits the call, the call fails to find the referenced lot name since it was modified. |
| CLM |
|
|
A duplicate value was specified for field 'Status_vod__c' in object 'Key_Message_vod__c', duplicate value 'Expired_vod' prior value '' (prior value could have been set to '' with 'fieldsToNull').
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Error shown in CRM CLM Integration Tab
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"Unzip failed for file /var/mobile/Containers/Data/Application
...SLIDENAME.zip" In Activity Log
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The end-user needs Read Field Level Security (FLS) to Key_Message_vod.CDN_Path_vod__c and Key_Message_vod.Vault_GUID_vod__c If the key message is packaged incorrectly, this error appears.
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Copying of media file failed.
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Error occurs when Migrating CRM CLM Content
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Clm_Presentation_vod__c is missing access on following required fields
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Error occurs during CRM CLM Administration Console Sync Failure
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| "Connection error null" When Uploading CLM Content Using FTP |
This problem may occur in Orgs where the Unique attribute is removed from the Media_File_Name_vod field on the Key Message object. This is a usual setup in Orgs where Vault Integration is also used. |
| "404 Error" When Viewing Slide in CRM Engage |
Populate the HTML File Name field in Vault with the name of the HTML file in the distribution package. |
| "A duplicate value was specified for field 'Status_vod__c' in object 'Key_Message_vod__c', duplicate value 'Expired_vod' prior value" In CLM Administration tab. |
This error is stating a Key Message record is modified in CRM and does not have a status. Please revert the status change to any Key Messages that is missing a status. |
| "com.veeva.clm.getSurvey_Object: Unable to get Survey Name" In CRM iRep |
One reason for this error is that the survey record is not downloaded to iRep. |
| "Failed to get CLM Presentation and Slides from Salesforce DB!" When Sync or Full Refresh Done in CRM |
This error message can occur in two situations. When the CLM Presentation Slide no longer has a Key Message record defined or the Veeva External ID (VExternal_ID_vod__c) fields on the CLM Presentation Slide and Key Message do not match. |
| Failure Error Type: PASSWORD_CHANGE_REQUIRED cause: Password change required |
Error occurs during CLM Administration Sync in Online CRM |
| "File not available" After .zip File has been Uploaded to the Content Server |
The user populated a non-identical FTP Server hostname within the FTP application. This causes the file to be uploaded to a different FTP Server. |
| "Found Vault GUID but failed to find CDN Auth token for KM" When Syncing Vault Integrated CLM Media Content to CRM iRep |
Grant the user profile Read access on the CDN_Path_vod__c field. Verify that the VSESSION MC_CONTEXT_ROOT or MC_SERVER_URL fields are correct. |
| Incorrect Packaging Structure |
Error occurs when Key Message Content is Downloaded in Offline CRM |
| "Internal Server Error" When Sync Completes in CLM and Vault Integration |
The Vault integration user is not a System Administrator of the Vault or the Custom Multichannel Settings are not created.
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| "java.lang.NullPointerException" When Running a CRM Sync From the CLM Administration Console |
The process is looking for the Multichannel Settings which do not exist. |
| "No content available" CLM Reps Cannot See Presentations in CRM iRep When Using Detail Group |
The Field Key_Message_vod.Detail_Group_vod__c should be populated with the corresponding Detail Group product. |
| "No such file or directory" When Uploading Zip File to Key Message in CRM |
If the org is newly enabled CLM, the org folder is not created unless initial set-up of FTP credentials is completed. |
| For vault [Your Vault URL] no mappings were found for Multichannel Presentation. |
When Syncing CLM from the CLM Admin Tab in CRM |
| No such relation 'CLM_Presentation_vod__r' on entity 'EM_Topic_Material_vod__c'. |
CLM Admin tab reports error |
| "SaveObject called with an object that cannot be accessed" When Using com.veeva.clm.createRecord Function in CRM iRep |
The error occurs because the Mobile ID field is not on the custom object. |
| Connection error null |
Connection error null - When Uploading CLM Content Using FTP in CRM |
| duplicate value found Media_File_Name_vod__c duplicates value on record with id: xxxxx in Failed History |
duplicate value found Media_File_Name_vod__c duplicates value on record with id: xxxxx in Failed History - As CRM CLM Vault Integration Fails |
| duplicate value found: Presentation_Id_vod__c duplicates value on record with id: xxxxx |
duplicate value found: Presentation_Id_vod__c duplicates value on record with id: xxxxx - CRM CLM Vault Integration Fails |
| Presentation_Id_vod__c duplicates value on record with id |
Presentation_Id_vod__c duplicates value on record with id - When CLM Contents is Being Synced in CRM |
| Unknown property 'language__v' in 'field list' at com.veeva.multichannel.com |
Unknown property 'language__v' in 'field list' at com.veeva.multichannel.com - CRM CLM Sync Error |
| Coaching Report |
|
| "You do not have permission to send the Coaching report to the employee" When Sending Coaching Report to Rep in CRM iRep Advanced Coaching Report |
The Coach is Missing Required Field Level Security. |
| Concur |
|
| Title has an invalid value |
Title has an invalid value - in CRM Concur |
| Exception_MISSREQFLD |
Exception_MISSREQFLD - Occurs in Concur Sync Log from CRM |
| Invalid LoginId From Concur Sync in CRM |
Invalid LoginId From Concur Sync in CRM |
| Consent Capture |
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| There are no Consent_Type_vod records applicable for this Account |
There are no Consent_Type_vod records applicable for this Account - in CRM Approved Email Online |
| Cycle Plans |
|
| Error Message Appears When Using the Cycle_Plan_Schedule_Calls_vod Button in CRM |
Error Message Appears When Using the Cycle_Plan_Schedule_Calls_vod Button in CRM |
| Engage |
|
| Safari Cannot Open the Page because the Address Is Invalid |
Safari Cannot Open the Page because the Address Is Invalid - When Installing Veeva CRM Engage App on iOS |
| The Following newly created accounts cannot be scheduled for a remote meeting |
Error occurs when Scheduling a CRM Engage Meeting |
| Failed to establish connection to Server |
Error occurs while Clicking on Video Icon for CRM iPad Engage Meeting |
| Vault API call failed. Vault transaction id: http-VLT-AP-NORTHEAST-1-PRODUCTION-34-431894-65 response status: FAILURE error type: INCORRECT_QUERY_SYNTAX cause: Cannot parse the search phrase [select title__v,cobrowse_content__v,language__v,name__v,product on the Engage Metadata Sync Administration Console tab. |
Error occurs during CRM Engage Sync |
| Unable to process the remote attendee at this time |
Error occurs when Sending Invitations in an Engage Meeting Call in CRM iRep |
| Events Management |
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| An Account, Contact, or User must be selected to save a record. |
Error occurs when Adding Speaker to an Event in Veeva CRM |
| "Bad Request" When Opening an Event Record in CRM |
Permission Sets are incorrectly configured in the org. |
| "Please select a template from left hand side to see a preview" When Selecting CRM Event Management (EM) Sign-in Template |
The preview image of the template is not created properly. This is typically caused by lack of Field Level Security (FLS). Or, the error may be caused when using a token inside of the .docx attachment on the EM Catalog record. |
| "Undefined" When Trying to View a CRM Event |
The most likely cause is that an Event Layout record is not created in the Event Configuration record for this status. If this is the case, the system does not know which layout to pull, which causes an undefined error to occur. The second cause is that the metadata needs to be refreshed. |
| "You are not allowed to schedule this type of event during this time frame" When Creating Event in CRM iRep |
The Event_type_vod value on the EM_Event_Configuration_vod object is not correct. This field needs to have the actual record type name instead of the record type label. |
| You are not connected to the internet or the server couldn't be reached. Please try again when you are connected |
Error occurs when Adding an Event Speaker in iPad. |
| "Invalid Type" When Trying to Create an Event Speaker in Veeva CRM Online |
Set a default Record Type other than Master at the Profile level. All other record types can be added as Permission Sets, but at least one must be set, other than Master, at the Profile level. |
| General |
|
| Variable does not exist: IsActive |
Error occurs when Updating CRM User Record Veeva_USER_AFTER_UPDATE |
| "Could Not Determine the Salesforce Profile Associated with this Record" When Creating an Alert for a Profile in CRM |
The Profile field needs to be populated with the profile’s 18-digit (Salesforce.com) SFDC ID or a profile picklist needs to be configured. |
| Insufficient Privileges |
Insufficient Privileges - When Navigating to a New Page in CRM |
| Insufficient Privileges |
Insufficient Privileges - When Trying To Edit Ratings and Evaluations in Veeva CRM |
| Invalid Directory |
Error occurs when Changing the Parent Directory in CRM Online |
| Invalid test username indicated in Mobile CRM Settings |
Error occurs when Running the Mobile CRM Scheduled Push Notifications Process |
| Object: bad field names on insert/update call: Field |
Error occurs when Saving a CRM Record |
| Test Users not indicated in Mobile CRM Settings |
Error occurs when Running the Mobile CRM Scheduled Push Notifications Process |
| User Does Not Have Access To Field 'Current_Day_wec_vod__c' on 'Multichannel_Contest_vod__c' on WeChat |
Error occurs when an end-user previews WeChat Service Account Templates |
| You do not have permission to create Data Change Request on this record |
You do not have permission to create Data Change Request on this record - When Using New_Address DCR and New_Child_Account_DCR Buttons |
| HTML Reports |
|
| "No Page Found" When Clicking on the MyInsights Tab in the Home page of CRM iRep |
The user must have an active iPad profile-level VMOC for the Attachments object for the end-user profile. |
| "Object type 'HTML_Report_vod__c' is not supported" When CRM User Attempts Sync |
Only enable the secondary VMobile Object Configuration (VMOC) for the Attachments object for profiles with Read access to the HTML_Report_vod object and Read FLS to the Profile_vod field. |
| Installation |
|
| "Cannot connect to na1.vod309.com" When Installing iRep CRM |
Open a ticket with Veeva Support. Veeva Support contacts the Veeva Release Team to check the iRep installation configuration. |
| "Cannot Open Page" Reported by Safari After Clicking CRM iRep Install |
On iOS 10 and later, this occurs if Installing Apps is restricted. This is done directly on the device or through Mobile Device Management (MDM) software. |
| "Failed to install or update modern application" When Installing WinModern App in CRM |
A Windows 8 side-loading product key is missing. |
| "Unable to Install iRep at this Time" When Installing CRM iRep from the Online Link |
The profile in a Sandbox does not match Production, the version of iRep in a Sandbox is archived, or the profile is expired.
|
| "Untrusted Enterprise Developer" When Starting CRM iRep App on iPad |
When attempting to open an Enterprise App for the first time (after iOS 9), users are informed that an untrusted app is being opened. |
| "Veeva CRM can't be opened using the Built-in Administrator account" in CRM Win Modern |
Win Modern cannot be run using the built-in administrator account. Login with a normal user account and retry. |
| "No applicable approval process is found" When Clicking Submit for Approval Button for a CRM Online Event |
One reason for this issue is the user does not have Field Level Security (FLS) on the Entry Criteria Not Met Message field of the Event Action. |
| Inventory Management |
|
| Action Not Allowed |
Error occurs when Creating New Inventory Monitoring Record in CRM Online |
| "Insufficient access rights on cross-reference ID" When Creating CRM Medical Inquiry |
The user does not have Edit access to the accounts in the territory. An account must have Edit access in order to make a Medical Inquiry against it. |
| Medical Events |
|
| No applicable approval process is found |
No applicable approval process is found - When Clicking Submit for Approval Button for a CRM Online Event |
| Medical Inquiries |
|
| Insufficient access rights on cross-reference ID |
Insufficient access rights on cross-reference ID - When Creating CRM Medical Inquiry |
| Multichannel Cycle Plan (MCCP) |
|
| "DUPLICATE_VALUE:duplicate value found: VExternal_Id_vod__c duplicates value on record with id: <Multichannel Cycle Plan id>" When Running Multichannel Cycle Plans Process in Online CRM |
The field: VExternal_Id_vod__c should not be duplicate. The System sets the VExternal_Id_vod__c field in the MC_Cycle_Plan_vod__c object to prevent duplicate Cycle Plans in a single Territory for a Cycle. The value is Cycle_vod__c + __ + Territory_vod. |
| "Invalid_Query_Locator" in CRM Multichannel Cycle Plan (MCCP) job |
Every MCCP job makes one request to the server. If there are 10 or more jobs (in which the owner is the same user of this MCCP job) running at the same time, Salesforce generates this error. |
| "No active cycle to be processed" When Running Multichannel Cycle Plans Process in Online CRM |
One reason for this error is that the related records of MCCP have not been setup accordingly. For example, if there is no MCCP Target record for a specified MCCP, the error message occurs when running Multichannel Cycle Plans Process in Online CRM. |
| "NUMBER_OUTSIDE_VALID_RANGE" Occurs When MultiChannel Cycle Plan (MCCP) Job Fails in CRM |
Adjust the value of the Product Interactions Goal. This is designed to set the length of Product_Attainment_vod__c to be 3. From the product perspective, the value of attainment should not exceed 999%.
|
| Failed to Queue |
Failed to Queue - When the Process Scheduler runs the Multichannel Cycle Plan (MCCP) Job
|
| My Accounts |
|
| "Error Getting User Info" Appears on Pages or During CRM Sync |
Veeva servers are not connecting to Salesforce servers. |
| "java.lang.NullPointerException" When Trying to Use CRM Edit Account DCR |
A controlling field is defined on the user's page layout of the Account object. The user does not have Field Level Security (FLS) access to the controlling field. Without access to the controlling field, the Edit_Account_DCR_vod function is unable to retrieve the dependent field. |
| Metric Type on Metric Configuration does not match data type on Product Metrics (string) |
Error occurs in CRM Account Ratings Section |
| "The Request Contains an Illegal URL" When Creating a View in CRM Online |
The setting Require HTTPOnly Attribute is enabled. |
| My Schedule |
|
| Required Fields are missing |
Error occurs when Scheduling a CRM Call in My Schedule |
| Network Integration |
|
| "500 Servlet Exception" When End-User Opens Network Account Search in CRM |
The end-user is not assigned to any Territories. |
| "Failed to connect/login using FTPS client to { Network hostname } for { Network API username }" When CRM Subscription Job Runs |
The reason for this error is that there is a % symbol in the password of the Network API user. |
| "User does not have permissions for the submitted country in Veeva Network" When User Adds a CRM Account to a Territory in Network Account Search |
A Data Visibility Profile is missing from the Network Integration user's profile. |
| DCR-007 Outbound DCR Error: Field (Network Field API Name) Does Not Exist on Network Object (Object Name) |
DCR-007 Outbound DCR Error: Field (Network Field API Name) Does Not Exist on Network Object (Object Name) - in All Network Field Mappings Validation Notes in CRM |
| Failed to login for orgid = 'Salesforce Org Id' due to lack of correct credential |
Failed to login for orgid = 'Salesforce Org Id' due to lack of correct credential - When Adding Account From Network Account Search in CRM |
| Field name provided does not match an External ID, Salesforce Id, or Indexed field |
Field name provided does not match an External ID, Salesforce Id, or Indexed field - During Network Subscription Failure |
| FAILURE: GENERAL: Required field is missing (corporate_name__v is required for HCO in region US) |
Error occurs during CRM Data Change Request (DCR) Outbound Process |
| record type missing for Account |
Error occurs when Adding CRM Account Using Network Account Search |
| Website data value too largWebsite data value too large: |
Website data value too largWebsite data value too large - When Adding a CRM Account Through Network Account Search |
| Order Management |
|
| "Action not allowed" When Creating Sample Order Transaction Record on Online CRM |
Veeva does not allow the creation of a Sample Order Transaction record from the Salesforce page. Sample Order Transaction record is created when a valid BRC is submitted in Call.
|
| This Account cannot create orders |
This Account cannot create orders - When the User Clicks New Order in CRM
|
| VEEVA_CONTRACT_AFTER_UPDATE: execution of AfterUpdate |
VEEVA_CONTRACT_AFTER_UPDATE: execution of AfterUpdate - Contract Cannot Be Activated or Unlocked in CRM
|
| Sample Management |
|
| "Cannot update a submitted Sample Order" When Re-Submitting a Sample Order Transaction in Online CRM |
Sample Order Transaction can only be submitted by the System Administrator. |
| "Sample_Inventory_Before_vod: data changed by trigger for field Owner ID: owner cannot be blank" When Creating Sample Inventory in CRM Offline |
The user is missing Edit Field Level Security (FLS) access to the Inventory For (Inventory_For_vod__c) field on the Sample Inventory object. |
| The inventory must be synced before the record can be submitted online |
The inventory must be synced before the record can be submitted online - When Chosing to Send and Receive in CRM |
| A system error has occurred |
A system error has occurred - When Clicking on My Samples Tab in CRM |
| Action not allowed |
Action not allowed - When Creating Sample Order Transaction Record on Online CRM |
| Required Fields Missing (lot_vod__c) |
Error occurs when Syncing CRM iRep |
| Your Account Does Not Have All The Required Permissions |
Error occurs when Accessing My Samples Tab in CRM Online |
| SFDC |
|
| An internal server error occurs |
Error occurs when Creating a Lookup Relationship Field on a CRM Custom Object |
| "CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY" When Uploading Survey Target records in Online CRM |
Veeva trigger needs to find the account information in the importing file and use this account to create a survey target record. If there is no account on Online CRM, the error message displays. |
| "Duplicate Username, Another user has already selected this username" When Creating New Users in Salesforce |
Usernames in Salesforce needs to be universally unique between all Orgs. The username must be changed in the org that it currently exists in. |
| Error converting value to correct data type: TRUE |
Error occurs when Using Data Loader to Insert Data in CRM |
| "Error establishing connection to Salesforce" When accessing CRM Platform Online |
Typically, the error occurs because the limit of API calls is reached in the user's ORG. |
| "Insufficient Privileges" on Shared Report on the CRM User Object |
The user is missing the SFDC permission View Setup and Configuration. |
| Insufficient Privileges |
Error occurs when Attempting to Navigate CRM After Login |
| Insufficient Privileges |
Insufficient Privileges - when Accessing a Dashboard from CRM online |
| Insufficient Privileges |
Error occurs when User Opens the Article Management Tab in CRM Online |
| Java Heap Space |
Java Heap Space is Displaying error when Exporting Attachments |
| "Operation not valid for this user type" When Assigning the Product to User in My Setup Page |
Users with Chatter External license are considered to be customers. These users have no access to Salesforce objects or data. |
| "The user license doesn't allow the permission SubscribeToLightningReports" When Deploying Packages to Salesforce |
This is a known Salesforce issue that is currently being worked. Open a ticket with Veeva Support to contact Salesforce so that a fix can be applied to destination orgs. |
| "Too Many SOQL queries" When Data Loading in Veeva CRM |
When data loading records into Veeva CRM, the recommend batch size needs to be followed. |
| "You reached the limit for dashboards run as the logged-in user" When Saving a New Dynamic Dashboard in CRM |
Consider increasing the number of Dynamic Dashboards. Note: There is an additional cost to do so. Or, clear the Recycle bin for the deleted Dashboards. After this is done, the user should be able to create a new Dynamic Dashboard.
|
| Can't Assign Permission Set to User |
Can't Assign Permission Set to User - When Assigning a Permission Set to a User in CRM Online
|
| Insufficient Privileges on Shared Report on the CRM User Object |
Insufficient Privileges on Shared Report on the CRM User Object
|
| Mapping Error |
Mapping Error - When Setting up Marketing Cloud Integration
|
| OAuth Error You didn't complete the approval process before it expired. Please try again. |
An end-user receives an error when attempting to log in
|
| You Cannot Reuse a Standard Salesforce.com Name |
You Cannot Reuse a Standard Salesforce.com Name - When Renaming Custom Contract Tabs and Labels
|
| The data you were trying to access could not be found. |
The error occurs when Saving a Record in CRM
|
| #NAME? |
#NAME? - When Extracting a CSV File From CRM Report
|
| c__vod_embed: system.security.NoAccessException: You do not have sufficient privileges to access the controller: VOD_EMBED_CONTROLLER |
Error occurs when User Opens CRM Online Page
|
| Surveys |
|
| A system error has occurred and Veeva Systems has been notified. |
Error occurs when creating Survey from CRM Online |
CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY:VEEVA_BEFORE_SURVEY_TARGET_UPSERT: execution of BeforeInsert
caused by: System.NullPointerException: Attempt to de-reference a null object
Trigger.VEEVA_BEFORE_SURVEY_TARGET_UPSERT: line 46, column 1 |
When Uploading Survey Target records in Online CRM |
| Could not write assignments due to authentication error. |
When Publishing a Survey in CRM Online |
| "Invalid Data. Record Type ID: this ID value isn't valid for the user: 012000000000000AAA" When trying to save a New Survey |
The Survey does not have a default Record Type configured. 012000000000000AAA is a generic Record Type Id for the --Master-- Record Type. |
| "Failed to Query Data" When Publishing Survey Through the Use of MC Engine in Online |
The profile of the integration user has not enabled Administrative Permissions View Setup and Configuration. |
| "Failed to save survey target" When Answering Questions for Existing CRM Targets |
The Veeva (VOD) field types should not be changed. Ensure that Channels_vod field on the Survey_vod and Survey_Target_vod objects are set to a Text(255) field type. |
| Failed to find a user for the target. Target is assigned to the integration user. |
When Publishing Survey in CRM Online |
| "Insufficient Access Rights on cross-reference id" When Clicking the Send To Employee button on CRM Advanced Coaching Report |
The root cause of this issue is due to placement in the role hierarchy. If the manager user has a role that is the same level or falls under the end-user role in the hierarchy, this error is generated. |
| "Invalid Data. Integration is not properly configured, please contact your administrator" When Publishing a Survey in Online CRM |
Territories_vod__c field is placed on the survey page. It requires the Multichannel engine to publish it. |
| "The survey is currently not available. Please try again later" When an Account Clicks on Survey Link in CRM Approved Email |
The error occurs when the Survey Integration user is Missing Field Level Security (FLS) for the Question_Number_vod__c field in the Survey_Question object. |
| MALFORMED_ID: Survey Target: id value of incorrect type: surveyTargetId |
Error occurs when submitting a Survey through Approved Email |
| Survey_vod__c: bad field names on insert/update call: Territories_vod__c |
Error occurs When the Survey Administrator attempts to save a Survey record |
| "You do not have permission to mark this Coaching Report as complete" When Completing a Coaching Report in CRM iRep |
The employee must have Edit permission to the Completed_Datetime_vod field and Report_Status_vod__c field on the Survey Target object. |
| View mode in Surveys without survey data |
Error occurs when accessing Survey Detail page in CRM Online |
| Sync |
|
| Authentication Failure |
Error occurs when User Logs into CRM iRep Following a Password Reset |
| Object Does Not Exist |
Error occurs when CRM Object Deleted from Salesforce |
| unexpected token: ')' due to OwnerId IN () |
Error occurs in CRM Sync |
| [FIELD NAME] not found on entity |
Error found in CRM Sync Tracking Log |
| Authentication failed. Please contact your system administrator |
Error occurs when User Logs into CRM iRep |
| Cannot load call. You do not have access to the associated Account. |
Error occurs when Opening a Medical Event in CRM iRep |
| Didn't understand relationship 'Tasks' in FROM part of query call |
Error occurs when Performing CRM Sync |
| Didn't understand relationship <Field__r> in field path |
Error occurs when Performing Veeva CRM Synchronization |
| Duplicate Affiliation |
Error occurs When Using CRM Sync |
| duplicate value found: {Field Name} duplicates value on record with id |
Error occurs when Performing Sync in CRM iRep |
| Entity type cannot be updated: Accounts |
Error Occurs when Syncing in CRM Offline |
| Error Domain = NSCocoaErrorDomain Code |
Error Occurs when Syncing CRM Offline Device |
| Error generating Activity Log |
Error Occurs when Attempting to Download User Activity Logs |
| Insufficient access rights on cross-reference id:xxxxxxxxxxxxxxxxxx |
Error occurs when Syncing in CRM Offline |
| No response received from server for this object |
Error occurs when Synchronizing Win Modern in CRM |
| No such column |
Error Continuously Occurs With Different Fields in CRM Offline |
| No such column (Field_vod__c) on entity (Object_vod__c) |
When Performing Veeva CRM Synchronization |
| No viable alternative at character |
Error appears in CRM Activity Logs When Sync Fails |
| Non-standard 'Where' clause on top-level Attachment VMobile Object Configuration |
Error occurs when Syncing CRM iRep |
| Record Type ID this ID value isn't valid for the user |
Error occurs when Creating or Cloning a CRM Record |
| Semi join sub-selects are only allowed at the top level |
Error occurs when Using CRM Sync |
| Sync Failed null |
Error occurs when Performing a CRM Sync |
| SyncWarning Illegal filter on Attachment |
Error occurs when Using CRM Sync |
| System.StringException: Invalid id: a |
Error reported in User Activity Log during CRM iRep Sync |
| There is more than 15,000 records to sync |
Error occurs when Using CRM Sync |
| Top Level Object does not exist for :<object name> |
Error occurs when Creating VMOC Record with Related to Top Level Type in CRM Online |
| Unable_To_Add_Event |
Error occurs when Syncing CRM Offline Call Records |
| Unknown response:[
] |
Error reported in CRM Activity Log |
| Unknown response:var ERROR_ENTER_VALUE = 'Error: You must enter a value' |
Error occurs after Performing a CRM Sync |
| You are attempting to synchronize greater than xxxxx accounts |
Error occurs when Synchronizing CRM iRep or Windows |
| You do not have the level of access necessary to perform the operation you requested |
Error occurs on Initial Sync in iRep, Win Modern |
| Your query request was running for too long |
Error occurs during Veeva CRM Sync |
| Territory Management |
|
| "field name:id value of incorrect type" When Zip to Terr Fails in CRM |
If there are fields on the Account and Zip to Terr objects with the same API name, the process fails with this error. |
| "Value does not exist or does not match filter criteria" When Running Territory Alignment from Territory Utilities in Online CRM |
There is a Lookup Field filter defined on an Account. An Administrator modifies the filter so that the update does not reflect the filter criteria. |
| failed to save in SFDC: insufficient access rights on object id |
failed to save in SFDC: insufficient access rights on object id - When User Tries to Create a DCR on an Account in CRM |
| unable to obtain exclusive access to this record or 200 records |
unable to obtain exclusive access to this record or 200 records - When Running the Mass Assignment Rules From the Territory Utilities in CRM |
| Validation Rules |
|
| "InvalidSObjectFault [ApiQueryFault [ApiFault exceptionCode='INVALID_TYPE' exceptionMessage='sObject type '<Object Name>' is not supported" When Clicking Refresh Validation Rule Data Button in Validation Rule Administration Page in CRM Online |
The error occurs because the object is deleted. There is still a VMobile Object Configuration(VMOC) record for the deleted object. |
| Unable to evaluate ERROR invalid date passed to MONTH function |
Occurs in iRep Offline Validation Rule |
| Unable to evaluate ERROR Parameter 1 of IF is not a boolean: (null) |
Error occurs in CRM iRep Offline Validation Rule |
| Unable to evaluate ERROR parameter for Text is nil |
Error occurs in iRep Offline Validation Rule |
| Unable to parse ERROR Unexpected token in group expression Owner at index 27 |
Occurs in iRep Offline Validation Rule |
| Other |
|
| "The system is undergoing maintenance" When syncing offline platforms or navigating to Veeva pages online, such as My Accounts. |
If scheduled maintenance isn't being performed, open a ticket with Veeva Product Support. |
| "Error While Upserting Record [Mobile ID Of Record That Is Failing] Cause: Foreign Key External ID: [Value] Not Found For Field VExternal_Id_vod__c in Entity Product_vod__c" When syncing content from Vault. |
The VExternal_Id_vod__c on the Product_vod__c record isn't populated and the value from the error needs to be added to that field before attempting to sync. ' |
| "INVALID_FIELD_FOR_INSERT_UPDATE: Question_Response_vod__c: bad field names on insert/update call: Decimal_vod__c" When Submitting an Approved Email Survey in CRM Online |
The survey integration user does not have Field Level Security (FLS) on the Decimal field on Question Response object. |
