When updating a record with Salesforce database tool (For example, Apex Explorer, Data Loader or Workbench), the update is Successful but the record remains unchanged in CRM.
Another workflow is triggered at the same time when the user updates the record through the Salesforce database tool (For example, Apex Explorer, Data Loader or Workbench). This process may update the record again with the original value so the record appears unchanged.
Check if any other process is triggered when updating the record. This would include any Workflows, Validation Rules or Triggers.
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