Overview:
End-user has sufficient access to a call record; however, the record cannot be displayed on My Schedule in Online CRM.
Root Cause:
The duration value of the record is less than or equal to 0. Currently, the My Schedule page only displays calls with at least a positive duration.
Solution:
Be sure the Call record has a positive value within the duration_vod__c field.
Related Documentation:
CRM Help Documentation: My Schedule Overview
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