Overview:
When a document file gets Approved or Archived, the signature page is not attached to the viewable rendition page.
Root Cause:
The Source PDF file is password protected. By design, if using password protection for a PDF file to control view access, Vault cannot create a viewable rendition with signature pages.
Solution:
- Check the Document Properties --> Security --> Security Method.
- Use No Security for PDF source document file. Upload to Vault to generate a viewable rendition with a Signature page.
Related Documentation:
- Vault Help Documentation: Vault Help
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