What information is needed in a Vault Customer Change Request?
- Open a ticket with Veeva Support to open a Change Request.
- An explicit written approval, describing the requested change, needs to be provided to the Support Engineer handling the change request in a PDF format.
The Support Engineer handling the ticket can help in summarizing the request correctly.
- The request needs to contain the correct Vault ID (and POD) where the change needs to be processed.
See the related link below to find this information. All information needs to be added to the email.
- Include the Domain name on which the Vault is hosted. (e.g.: "yourvault.veevavault.com")
Knowledge Base: How to Find a Vault ID?
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