Overview:

The Account Plan tab is not visible on the iRep Home page even if it appears that settings are configured correctly.

Root Cause:

Check that the KAM_ENABLE setting is 1 in Veeva Settings. This field value activates Key Account (KAM) functionality.

Solution:

Change the Veeva Setting value from 0 to 1.

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Related Documentation:

CRM Documentation:  Account Based Selling