Overview:

The Account Plan tab is not visible on the iRep Home page even if it appears that settings are configured correctly.

Root Cause:

Check that the KAM_ENABLE setting is 1 in Veeva Settings. This field value activates Key Account (KAM) functionality.

Solution:

Change the Veeva Setting value from 0 to 1.

---

Related Documentation:

CRM Documentation:  Account Based Selling

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.