When a user is recording an Inventory Monitoring Online or Offline, the following error message occurs: Insufficient access rights on cross-reference id.
That is due to Territory Settings assigned to the user.
|Account Access||Users in this territory can view accounts assigned to this territory.|
As there is a Master-Detail relationship between Account and Inventory Monitoring, users assigned to that Territory need View and Edit permission.
To enable View and Edit permission for the User's Territory:
- Navigate to Setup --> Manage Territories --> Territory Hierarchy.
- Select the Territory Name assigned to the user.
- Select Edit.
- In Account Access section select: Users in this territory can view and edit Accounts assigned to this Territory.
- Select Save.
- Clear the Veeva cache.
CRM Help Documentation: Inventory Monitoring
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.