The user is unable to login into to iRep. When trying to login the user is receiving the error message: Authentication failed, please contact your system administrator.
The org is configured for SSO. The user needs to have the proper settings for iRep on the local iPad. To view the Authentication Settings:
- On the iPad, click the Home Button once so that the iPad is on the home screen.
- Navigate to Settings --> Veeva CRM --> Enable Third Party Authentication.
- If SSO is not being used, the Authentication Settings can be disabled which will allow the user to login with their username and password.
CRM Help Documentation: SFDC Delegated Authentication in CRM for iPad
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