Skip to main content
hamburger menu Created with Sketch.
Veeva Support APAC National Day Oct 1 - 7th - Limited staff, please plan accordingly.

Search the Knowledge Base

How to Unlock a CRM Medical Inquiry in iRep?

  • Updated

Question:

How to Unlock a Medical Inquiry in iRep?

Answer:

Medical Inquiry can only be unlocked in Online CRM. 

Once a Medical Inquiry is submitted, the Lock_vod field is enabled and the record is no longer editable. However, users with Field Level Security (FLS) Edit permission to the Lock_vod field see an Unlock button when viewing a Medical Inquiry. Selecting the Unlock button disables Lock_vod and changes the Status_vod field to Saved_vod.

To prevent users from unlocking records, grant FLS Read permission to the Lock_vod field.

Users who have Modify All privileges can bypass the lock. This permission is only available on Salesforce user licenses (for example the System Admin user).

The VOD_BEFORE_MED_INQ_UPD trigger displays this error if the Lock is true and the user does not have this permission:
if (medInqNew.Lock_vod__c == true && modAllData != true) {
medInqNew.Id.addError(bundle.getErrorMsg('CANNOT_UPD_INQ'), false);
}

Related Documentation:

N/A

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Thank you

Powered by Zendesk