How to Unlock a Medical Inquiry in iRep?
Medical Inquiry can only be unlocked in Online CRM.
Once a Medical Inquiry is submitted, the Lock_vod field is enabled and the record is no longer editable. However, users with Field Level Security (FLS) Edit permission to the Lock_vod field see an Unlock button when viewing a Medical Inquiry. Selecting the Unlock button disables Lock_vod and changes the Status_vod field to Saved_vod.
To prevent users from unlocking records, grant FLS Read permission to the Lock_vod field.
Users who have Modify All privileges can bypass the lock. This permission is only available on Salesforce user licenses (for example the System Admin user).
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