Question:

How to Unlock a Medical Inquiry in iRep?

Answer:

Medical Inquiry can only be unlocked in Online CRM. 

Once a Medical Inquiry is submitted, the Lock_vod field is enabled and the record is no longer editable. However, users with Field Level Security (FLS) Edit permission to the Lock_vod field see an Unlock button when viewing a Medical Inquiry. Selecting the Unlock button disables Lock_vod and changes the Status_vod field to Saved_vod.

To prevent users from unlocking records, grant FLS Read permission to the Lock_vod field, Submit_vod button on the Page Layout, and Submitted_vod picklist value in the Status_vod field.

Users who have Modify All privileges can bypass the lock.

Related Documentation:

N/A

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Thank you