How to Unlock a Medical Inquiry in iRep?
Medical Inquiry can only be unlocked in Online CRM.
Once a Medical Inquiry is submitted, the Lock_vod field is enabled and the record is no longer editable. However, users with Field Level Security (FLS) Edit permission to the Lock_vod field see an Unlock button when viewing a Medical Inquiry. Selecting the Unlock button disables Lock_vod and changes the Status_vod field to Saved_vod.
To prevent users from unlocking records, grant FLS Read permission to the Lock_vod field, Submit_vod button on the Page Layout, and Submitted_vod picklist value in the Status_vod field.
Users who have Modify All privileges can bypass the lock.
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.