Skip to main content
hamburger menu Created with Sketch.
Veeva Support APAC Labor Day Apr 30 - May 4 - Limited staff, please plan accordingly

Search the Knowledge Base

How to Prepare a CSV Input File for Product Support to Bulk Re-Render Documents in Vault?

  • Updated

Question:

How to prepare a CSV input file for Product Support to bulk re-render documents in Vault?

Answer:

To create the CSV file that is sent to Veeva Support:

    1. Create a column with headers of documentId, majorVersion, and minorVersion (these headers must match this formatting exactly).
    2. Copy the necessary columns out of the Excel file from the report.

      Screen_Shot_2019-10-07_at_6.32.42_AM.png
    3. Go to the newly created CSV file and paste the information into the proper columns. Screen_Shot_2019-10-07_at_7.10.30_AM.png
    4.  Click File --> Save As --> Browse.  Name the document as needed.
    5. Save the document as a CSV file that is UTF 8 encoded and has no formatting on the document.
    6. Reach out to an Admin user and ask them to open a Ticket with Veeva Support asking to render the bulk documents.
    7. Attach the newly created CSV file.

Related Documentation:

Link to: Open a new Support Ticket 

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Powered by Zendesk