When creating a new user with an SSO Security Policy, an error message appears: Federated ID already exists.
This is caused by the Federated ID which is already used in the existing user Account.
A Vault Owner needs to check if the Federated ID is already used in the existing user Profile.
- Login to Vault.
- Go to Admin.
- Click the Users and Groups section.
- Click on Domain Users.
- Click Edit Columns from Action to add the Federated ID column to the view.
- Check if any user is using the same Federated ID. If an ID exists by design, a duplicate Federated ID cannot be used. Consider using a new ID.
- Open a ticket with Veeva Support to request one.
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.