Error: Federated ID already exists - Encountered When Creating A New User Account With an SSO Security Policy – Veeva Product Support Portal

Overview:

When creating a new user with an SSO Security Policy, an error message appears: Federated ID already exists.

Root Cause:

This is caused by the Federated ID which is already used in the existing user account.

Solution:

A Domain Admin needs to check if the Federated ID is already used in the existing User Profile:

Login to Vault.
Go to Admin.
Click the Users and Groups section.
Click on Domain Users.
Click Edit Columns from Action to add the Federated ID column to the view.
Check if any user is using the same Federated ID. If an ID exists by design, a duplicate Federated ID cannot be used. Consider using a new ID.

Note: the Federated ID exists on the domain level and can be used in another Vault belonging to the same domain

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