Overview:
Why a Call Clickstream record is not created when reviewing CLM content and selecting Save For Later in CRM iRep?
Root Cause:
This is because there are no pull through fields which are named starting with zvod_cc being created on the Multichannel Activity Line(MCAL) object.
When viewing CLM content and selecting Save For Later:
- If no zvod_cc fields exist on an MCAL object, only the Multichannel Activity (MCA) and MCAL records are created.
- If zvod_cc fields exist on an MCAL object, the MCA, MCAL, and Call Clickstream records are created
When viewing CLM content and selecting an Account:
- Only the Call Clickstream record is created.
Solution:
Create zvod_cc fields on the MCAL object.
- API field name: zvod_[Object]_[Field]__c
- [Object] is cc for Call Clickstream
- [Field] needs to match the field API name on the Call Clickstream object
Related Documentation:
CRM Help Documentation: Call Clickstream Data
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