When the account clicks the unsubscribe link in the email, the unsubscribe page does not work as designed in the UNSUBSCRIBE_OPTION_HTML Veeva Message.
The unsubscribe token is used in the email template with the parameter below:
This token does not refer to the UNSUBSCRIBE_OPTION_HTML Veeva Message. It refers to the Unsubscribe_vod object record with the unsubscribe identifier EmailUnsubscribe.
There are two ways to let the unsubscribe page work as designed:
- Modify the unsubscribe token used in the email template as shown below to let the unsubscribe page refer to UNSUBSCRIBE_OPTION_HTML Veeva Message:
- Click the Unsubscribes tab to modify the Unsubscribe_vod object record with the unsubscribe identifier EmailUnsubscribe according to the UNSUBSCRIBE_OPTION_HTML Veeva Message.
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