Overview:

When the account clicks the unsubscribe link in the email, the unsubscribe page does not work as designed in the UNSUBSCRIBE_OPTION_HTML Veeva Message.

Root Cause:

The unsubscribe token is used in the email template with the parameter below:

                    {{unsubscribe_product_link[,EmailUnsubscribe]}}

This token does not refer to the UNSUBSCRIBE_OPTION_HTML Veeva Message. It refers to the Unsubscribe_vod object record with the unsubscribe identifier EmailUnsubscribe.

Solution:

• Modify the unsubscribe token used in the email template as shown below to let the unsubscribe page refer to UNSUBSCRIBE_OPTION_HTML Veeva Message:
         
             {{unsubscribe_product_link}}
           
• Click the Unsubscribes tab to modify the Unsubscribe_vod object record with the unsubscribe identifier EmailUnsubscribe according to the UNSUBSCRIBE_OPTION_HTML Veeva Message.

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