The alpha bar in My Accounts is not displayed on iPad.
Certain combinations of accounts beginning with numbers may result in the Alpha Bar not displaying as expected. Affected users are missing Read Field Level Security (FLS) to the Alternate_Name_vod field on the Account object.
Grant all users Read FLS to the Alternate_Name_vod field on the Account object.
CRM Help Documentation: Configuring My Accounts in CRM for iPad
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