Overview:
CRM and Vault Links are not functioning in CLM, but working in PowerPoint from Create Presentation.
Root Cause:
The Create Presentation action only supports using hyperlinks in a PowerPoint to be converted to a CLM Presentation.
Many PowerPoints contain links to Custom Shows instead of links to individual slides, and the Create Presentation action does not support links to Custom Shows.
Solution:
The PowerPoint presentation that is not working uses links to Custom Shows. Link content should link to individual slides instead.
A possible fix for this issue is to change the slide links from Custom Shows to individual slides in the PowerPoint file that is not working. Load it into Vault as a Promotional Piece document.
Related Documentation:
Vault Help Documentation: Using Create Presentation (PromoMats & MedComms)