Question:

A customer uses Veeva Engage App on a Windows device and the app crashes. How can the crash log be retrieved?

Answer:

A crash log is generated on the local Windows device and can be found under the following paths:

1. Engage App Log:
   Location: C:\Users\<UserName>\AppData\Local\VeevaEngage\Logs\infoLogFile.txt
   This folder contains a .txt file.
2. Zoom SDK Log: 
   Location: C:\Users\<UserName>\AppData\Roaming\ZoomSDK\logs\
   This folder contains an .xml and a .dmp file.

Please open a ticket with Veeva Support and provide these files if a Veeva Engage App crash issue needs to be investigated.

Related Documentation:

CRM Help Documentation: Engage Meeting 

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