A customer uses Veeva Engage App on a Windows device and the app crashes. How can the crash log be retrieved?
A crash log is generated on the local Windows device and can be found under the following paths:
Engage App Log:Location: C:\Users\<UserName>\AppData\This folder contains a .txt file.
Zoom SDK Log:Location: C:\Users\<UserName>\AppData\This folder contains an .xml and a .dmp file.
Please open a ticket with Veeva Support and provide these files if a Veeva Engage App crash issue needs to be investigated.
CRM Help Documentation: Engage Meeting
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