Question:
A customer uses the Veeva Engage App on a Windows device and the app crashes. How can the crash log be retrieved?
Answer:
A crash log is generated on the local Windows device and can be found under the following paths:
-
Engage App Log:Location: C:\Users\<username>\AppData\Local\VeevaCRMEngage\Logs\
The log files are: ActivityLog.txt, infoLogFile.txt, and SyncLog.txt -
Zoom SDK Log:Location: C:\Users\<UserName>\AppData\This folder contains an .xml and a .dmp file.
Roaming\ZoomSDK\logs\
Please open a ticket with Veeva Support and provide these files if a Veeva Engage App crash issue needs to be investigated.
Related Documentation:
CRM Help Documentation: Engage Meeting
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.